Acceptable Use Policy

1. Why this policy exists

AbelEdge sends email, SMS and WhatsApp messages on behalf of every customer through shared infrastructure. Mail providers and messaging platforms judge that infrastructure as a whole: one customer sending spam can get every customer’s messages filtered. The same is true of the AI providers and advertising platforms we connect to. These rules protect you from the customer next to you, and them from you.

2. Messaging

You may message people through AbelEdge only where you have a lawful basis to contact them and they would reasonably expect it: your own clients, leads who gave you their details, people who opted in. You may not:

• send unsolicited bulk email, SMS or WhatsApp messages, or messages to lists you bought, scraped or were given without consent;
• ignore an opt-out, an unsubscribe or a reply asking you to stop;
• send from a domain or number you do not control, or forge a sender;
• send content that would breach CAN-SPAM, PECR, GDPR, TCPA, or the WhatsApp Business and Meta platform policies, whichever applies to your recipients.

Our systems watch bounce and complaint rates. A sending channel that crosses a provider’s complaint threshold is paused automatically and the account owner is told why.

3. Content and data

You may not store or send through AbelEdge:

• content that is illegal where you or your recipients are, that infringes someone else’s copyright, trademark or privacy, or that is defamatory;
• personal data you are not entitled to hold, or that you obtained by deception, scraping in breach of a platform’s terms, or purchase from a source that cannot show consent;
• malware, phishing pages, credential-harvesting forms, or links to any of those;
• content that promotes violence, hatred or discrimination against a protected group, or that sexualises children.

4. Connected accounts and advertising

When you connect a Google, Meta or other account you must be entitled to do so, and everything AbelEdge does on it remains subject to that platform’s policies. You may not use AdForge, ConvertForge or any suite to run advertising that the platform prohibits, to circumvent its review, or to advertise a product you are not entitled to sell. If a platform suspends a connected account for policy reasons, the related AbelEdge features stop until the platform restores it; we cannot restore it for you.

5. The service itself

You may not:

• probe, scan or attack the service, or attempt to reach another customer’s data;
• share a single login between people to avoid seat limits, or give a staff member access that the account owner did not grant;
• run automated traffic against the platform beyond what the documented integrations allow;
• use Kala, the Intelligence Council or any AI feature to generate content that this policy prohibits, or to make automated decisions about individuals that the law requires a human to make;
• resell AbelEdge or offer it as your own product without a written agreement with us.

If you find a security fault, tell us at info@abelops.com before telling anyone else, and give us a reasonable time to fix it. We will not take action against good-faith research that stays within these rules.

6. Reporting abuse

If you believe an AbelEdge customer is breaking this policy — you received spam sent through us, found your content in their account, or saw something illegal — email info@abelops.com with the message or page and the date. We acknowledge every report within two working days and tell you the outcome, as far as confidentiality allows.

7. What we do when the rules are broken

Our response is proportionate to the harm:

• Immediate suspension of the feature or account for phishing, malware, credential harvesting, child-safety content, a legal order, or an attack on the service. We tell the owner at the same time.
• Notice and a chance to fix it for everything else: we email the account owner, say what we found, and give a stated period (usually three working days) before we suspend.
• Closure for repeated or serious breach. Export remains available for thirty days unless the law prevents it.

You can appeal any suspension or closure by replying to the notice. A person who was not involved in the original decision reviews it and answers within five working days.

8. Contact

BRAIN TECH SOLUTIONS · 30 N Gould St #56753, Sheridan, WY 82801, USA · info@abelops.com · +1 (307) 449-2558